✅ UCXcel Essential
UCXcel Essential is your all-in-one, enterprise-ready cloud comms license — perfect for busy teams, support desks, and businesses who mean business. With real-time analytics, powerful call features, and Webex-powered collaboration, this is cloud voice on turbo.
🔧 What’s Included
| 🌟 Feature | 🚀 Description |
|---|---|
| 📞 Advanced Call Queues | Smart routing, queue overflow, skills-based logic |
| 📊 Live Dashboards & Analytics | See call volumes, wait times, agent status—live |
| 🎧 Call Recording | PCI-compliant, searchable, exportable |
| 🧑💼 Supervisor Controls | Listen, whisper, barge—manage calls in real-time |
| 💬 Webex Softphone | Chat, call, meet—on mobile, browser, or desktop |
| 🔌 CRM Integrations | Works with Salesforce, HubSpot, Zoho & more |
| 🧱 Custom Call Flows & IVRs | Drag-and-drop control in SASBOSS—no scripting |
| 🔐 Secure & Redundant | Hosted in Australia with geo-redundant failover |
| 🖥️ Wallboards | Live KPIs on TV screens or browser displays |
| 🧩 Optional: Teams Integration | Activate UCXcel voice inside Microsoft Teams |
| ⚙️ Zero-Touch Provisioning | Plug-and-play devices + BYO handset support |
🎯 Best For
- 🧑💻 Customer support / service teams
- ☎️ Contact centres needing live oversight
- 🌍 Hybrid or remote-first businesses
- 💥 Companies ready to ditch old PBX
💡 Bonus Add-Ons
- 🔁 Queue callback (don’t lose calls!)
- 🧠 Webex AI—transcripts & noise suppression
- 📈 Advanced scheduled reports
- 📞 Smart numbers (1300/1800)
- 🛡️ Voice continuity / failover
🏁 Ready to level up your business comms?
UCXcel Professional gives your team the tools to sound sharper, respond faster, and work smarter—wherever they are.