The Helpdesk tech buying guide

We fix the tech.
So we know which
tech to buy.

We're the ones who get the call when a laptop dies or a headset crackles mid-meeting. This is everything we've learned about buying gear that lasts, minus the jargon.

Laptops Monitors Desk gear Myth busters Desk setup

Dell Pro 27 Plus P2725D
Lenovo ThinkPad X1 Carbon
Jabra Evolve2 65
Logitech MX Keys S Combo
our go-to desk ↓ Teams certified!
Lenovo●Dell●HP●Microsoft●Logitech●Jabra●Poly●StarTech.com●Kensington●LG●Lenovo●Dell●HP●Microsoft●Logitech●Jabra●Poly●StarTech.com●Kensington●LG●

Laptops

Which laptop personality are you?

Forget the spec sheet for a second. What you do all day decides what you need. Find yourself below, and you've found your laptop. All three are business models (think ThinkPad, Latitude, EliteBook): tougher, better supported and running Windows 11 Pro.

most of your team Lenovo ThinkPad T14

The Inbox Wrangler

Lives in Outlook and Teams. Has 23 tabs open. Needs reliable, not rocket-powered.

ProcessorCore Ultra 5 / Ryzen 5

Memory16 GB

Storage512 GB SSD

Screen14"

Pictured: Lenovo ThinkPad T14

light as a feather Lenovo ThinkPad X1 Carbon

The Road Warrior

Airport lounges, client sites, the passenger seat. Every gram and every hour of battery counts.

Weightaround 1.3 kg or less

Screen13–14"

Memory16 GB+

Nice extrabuilt-in 4G/5G

Pictured: Lenovo ThinkPad X1 Carbon

power to spare HP ZBook 8

The Spreadsheet Wizard

Pivot tables with 80,000 rows, design files, a dozen apps at once. Needs the good stuff.

ProcessorCore Ultra 7 / Ryzen 7

Memory32 GB

Storage1 TB SSD

Screen14–16"

Pictured: HP ZBook 8

Spec sheet, translated

jargon in, English out ↘

Intel Core Ultra 5 225U

Plenty for office work. The “5” is the bit that matters; “7” is for heavy lifting.

16 GB LPDDR5x RAM

How many things it can juggle at once. Usually can't be upgraded later, so don't skimp.

512 GB NVMe SSD

Room for apps and files. Your documents live in OneDrive anyway, so this is plenty.

Windows 11 Pro

The business edition. If it says “Home”, keep walking.

Copilot+ PC with NPU

A chip for AI features in Windows. A nice bonus, not a must-have (yet).

3-year onsite warranty

A technician comes to you. Worth every cent the day something breaks.

Browse all laptops →

Monitors

The screen you'll stare at more than anything you own.

You probably spend as much time in front of your monitor as you do asleep. It has a huge effect on how well you work, and a good one outlasts the computer it's plugged into. So it's worth getting right.

If you jump between apps all day (and almost everyone does), seeing them side by side beats flicking between windows. That's why two screens are now the norm.

the classic
Dell P2425HE 24Dell P2425HE 24

Most office staff

Dual 24"

The standard. Outlook or Teams on one screen, your main business app on the other.

Pictured: Dell P2425HE 24"

room to breathe
Dell Pro 27 Plus P2725DDell Pro 27 Plus P2725D

Power users

Dual 27"

More room for every window. For people deep in lots of apps at once, and slowly becoming the new normal.

Pictured: Dell Pro 27 Plus P2725D

column BA, baby
Dell Pro 34 Plus P3425WE

Execs and Excel fans

One 34" ultrawide

Wide enough to see a spreadsheet out to around column BA at 100% zoom, or three A4 pages side by side. No gap down the middle.

Pictured: Dell Pro 34 Plus P3425WE

Get a stand that moves

Height adjustment puts the top of the screen at eye level. Your neck will send a thank-you card.

Go sharper at 27"

Full HD is fine at 24". At 27" and up, choose QHD (2560 × 1440) so text stays crisp.

Look for USB-C

A USB-C monitor can charge your laptop and show the picture through one single cable.

Easy on the eyes

Flicker-free and low blue light screens are kinder over a long day.

Browse monitors →Monitor arms and mounts →

The desk, assembled

The setup we build for most office staff.

Plug in one cable in the morning and everything just works. Here's the recipe.

Desk gear

The small stuff you use all day.

None of it costs much, but together it decides whether a desk feels great or slightly annoying all day long.

one cable. that's it. Dell Pro Dock WD25

Docking stations

One cable into your laptop, and you're connected to your screens, keyboard, network and charger.

Check it suits your laptop first. Not every dock works with every model.

Make sure it can drive as many screens as you have.

Hybrid? One at the office and one at home means nothing to pack.

Pictured: Dell Pro Dock WD25Browse docks →

no more “you're on mute” Jabra Evolve2 65

Headsets

The cheapest way to sound more professional, and to stop the office hearing both sides of every call.

Pick one that's Microsoft Teams certified.

Open-plan office? A noise-cancelling mic is the biggest upgrade.

Wireless with its own USB receiver beats Bluetooth alone on a PC.

Pictured: Jabra Evolve2 65Browse headsets →

your wrists will thank you Logitech MX Keys S Combo

Keyboards and mice

You touch them thousands of times a day, so comfort beats looks every time.

A wireless set sharing one receiver keeps the desk tidy.

Live in numbers? Get a full-size keyboard with a number pad.

Sore wrist? A vertical or ergonomic mouse can make a real difference.

Pictured: Logitech MX Keys S ComboBrowse keyboards and mice →

ready for your close-up Logitech Brio 500

Webcams

Your laptop camera is fine for most calls. On video with clients all day? An external one is a big step up.

Full HD (1080p) is plenty for meetings.

Mount it on top of your main screen, at eye level.

Face the light. A window behind you turns you into a mystery guest.

Pictured: Logitech Brio 500Browse webcams →

Myth busters

Things we hear every week.

(said with love)

Myth

“I'll just add more memory later.”

Truth

On most modern laptops the memory is built into the board. What you buy is what you've got for life.

Myth

“Home laptops are the same thing, just cheaper.”

Truth

Thinner warranties, Windows Home, trial-software clutter and shorter lives. Cheap to buy, pricey to own.

Myth

“A gaming laptop is better value. Look at those specs!”

Truth

Heavy, loud and the battery's gone by lunch. Built for games, not Teams.

Myth

“Any USB-C cable or dock will do.”

Truth

USB-C is a plug shape, not a promise. What a cable or dock can actually do varies a lot.

Myth

“Bluetooth headphones are fine for Teams.”

Truth

Fine for music. For calls, a certified headset with a proper mic is clearer, more reliable and far less awkward.

Myth

“A bigger monitor means blurrier text.”

Truth

Only if the resolution doesn't keep up. At 27" and above, choose QHD and it stays crisp.

Desk setup

Set it up right.
Feel better by Friday.

Great gear only helps if it's set up well. Four quick checks for any desk, at the office or at home.

Top of screen at eye level

Look straight ahead, not down. With two screens, put the one you use most right in front of you.

About an arm's length away

Sit back and reach out. Your fingertips should just about touch the screen.

Laptop only? Raise it

Working on the laptop screen for hours? Pop it on a stand and add a keyboard and mouse.

Move regularly

Even the fanciest chair can't fix sitting still all day. Get up, stretch, look away from the screen.

Before you buy

The 30-second pre-checkout check.

Five questions that save you buying twice. Not sure about one? That's literally what we're here for.

tick, tick, tick, tick, tick ✓

1. Who's using it, and for what? Email and Teams needs far less than design work or monster spreadsheets.

2. Where will they work? Desk, home or on the road changes the size, weight and accessories you need.

3. Will it play nicely with what you've got? Check your existing docks, screens, chargers and cables.

4. How long do you want to keep it? A little more up front often buys you an extra year or two.

5. Is the warranty right? For laptops, onsite repair is worth it. For everything else, check how long it's covered.

still stuck?

Phone a friend.
(We're the friend.)

Tell us who it's for and what they do. We'll pick models that suit them and work with the gear you've already got. Mon to Fri, 8:00 am to 5:00 pm (Melbourne time).

Call 1300 242 422 Email sales